Every person at work should be empowered and involved in the improvement process by using their own creative ideas to make their work easier and more interesting. Employees should strive to build their skills and capabilities, while at the same time improving communications throughout the organization, improving customer service, improving quality, improving safety, improving productivity and bringing new excitement and joy into the workplace.

CEO Norman Bodek

Norman has been a frequent keynote speaker at major conferences and teaches companies on employee empowerment, Lean/TPS, customer service, productivity, quality and process improvement for many organizations including the Institute of Industrial Engineers, American Society for Quality, APICS, ISO 9000, Institute for Lean Systems, FAA, Ortho-Clinical Diagnotics, BAE, Gulfstream, St. Francis Hospital Indianapolis, Dakota MEP, the Shingo Prize, and many others including in plant training events.

Mr. Bodek attended the University of Wisconsin and graduated with a bachelor's degree from New York University. He also attended the New York University Graduate School of Business and the New York University College of Education.

 

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