PCS Press is a publishing, consulting and training company focusing on improving customer service, quality, and human value.

Offices are at 809 SE 73rd Ave., Vancouver, WA 98664, 360-737-1883

NORMAN BODEK
bodek@pcspress.com

Norman Bodek is president of PCS Press, a Vancouver, Washington, publishing, training, and consulting company. He discovered and published the works of the truly great Japanese manufacturing geniuses: Dr. Shigeo Shingo and Taiichi Ohno, the inventors of the Toyota Production System now called JIT and Lean manufacturing and many others. From his numerous trips to Japan he introduced to the western world the Kaizen Blitz, SMED, TPM, QFD, Hoshin Kanri, Poka-Yoke, Visual Factory and other new manufacturing methodologies that have helped companies improve their quality, and productivity. In 1988 he initiated the Shingo Prize for Manufacturing Excellence with Professor Vern Buehler at Utah State University.

Most recently he co-authored a book with Bunji Tozawa titled The Idea Generator - Quick and Easy Kaizen. The Quick and Easy Kaizen system recognizes that every worker has hidden creative talent locked inside. This system becomes a powerful tool for management to bring forth lots and lots of small but significant improvement ideas from all their employees. The employee becomes empowered to make changes to improve customer service, to make their worker easier and more fun, to improve quality, to reduce costs, and to improve safety. And it works!

Through newsletters, books and 50 industrial study missions to Japan Norman discovered, brought over, had translated and popularized many of the Japanese quality tools, techniques, and technologies that transformed American industry in the mid 1980's and 1990's.

Norman has been a frequent instructor and speaker on customer service, productivity, quality and process improvement for organizations including the American Management Association, President Reagan's Productivity Conference, Institute of Industrial Engineers, American Society for Quality, as well as at hundreds of conferences, seminars, and in plant training events.

Norman, holds a BA from New York University, has written numerous articles and editorials on manufacturing, productivity, quality, and customer service.

He discovered and published the works of:

Dr. Shigeo Shingo - A Study of The Toyota Production System (Green book)
- A Revolution in Manufacturing - Single Minute Exchange of Die (SMED) (White book)
- Zero Quality Control - Poka-yoke (Gold book)
- The Sayings of Shigeo Shingo (Blue book)
- Non-Stock Production (Black book)
- The Shingo Production Management System (Orange book)
Taiichi Ohno - Toyota Production System
- Workplace Management
Seiichi Nakajima
- Introduction to TPM: Total Productive Maintenance
- TPM Development Program: Implementing Total Productive
Maintenance
Yoji Akao - Quality Function Deployment (QFD)
- Hoshin Kanri - Policy Deployment for Successful TQM
Shigeru Mizuno - Management for Quality Improvement - The 7 New QC Tools
Hiroyuki Hirano - 5 Pillars of the Visual Workplace & The JIT Implementation
Manual
Shigehiro Nakamura - The New Standardization
Yasuhiro Monden - Toyota Management System

And many other Japanese Management classics

Bunji Tozawa is the president of the Japan HR Association with offices in Tokyo and Osaka. He started to teach Kaizen in 1990 and has taught over 1000 seminars, now running approximately 120 three-hour seminars per year on Quick and Easy Kaizen. In Bangkok, last year he expected around 30 to 50 people to attend and 500 people arrived.
Bunji is the editor of the Kaizen monthly magazine published by Japan HR Association.

He is the author of the following books:
PHP Business Kaizen Techniques
Handbook of Kaizen OJT (On the Job Training)
Manual for Promoting Kaizen Activities
Sanno Daigaku Press
Through 5S with Kaizen
Simple Kaizen of Office Work
Marketing/Sales Kaizen
Asuka Press
Keys for Quick and Easy Kaizen of Work
Work Kaizen for Building a Strong Company
Kodansha Bunko Kaizen in Cartoon Fashion
Kotsu-Shimbunsha Successful Work Kaizen
Nikkankogyo-Shimbun Defiant Work Kaizen
Kaizen Tale
Kaizen Q & A
Kaizen Promotion Starts with Examples and Ends with Examples
Know-How of Quick & Easy Kaizen (3 Parts)
How to Make Kaizen (3 Parts)
Kaizen Teian (3 Parts)
Kaizen Reporting System
Kaizen Seminar Video Text

Gyosei Work Kaizen Manual for Public Workers
Dojidaisha Kaizen for Healthcare Workplace
Japan HR Association
Kaizen Teian Handbook
Service Kaizen Teian Handbook
Collection of Kaizen Examples

Consulting clients:
More than 230 companies including Shin-Etsu Chemical, Sony, Motorola, Sumitomo 3M, Matsushita Electric Industrial, Kyocera, Toyota, Roland, Chiba-Geigy, Yamaha Motor, Pioneer Electronic, Seiko Instruments, Epson and others.